Privacy Policy

1. Scope

This Privacy Policy describes how ROVA Solutions, LLC, doing business as ROVA® and RVIN.ai (collectively, “ROVA,” “RVIN,” “we,” “our,” or “us”), collects, uses, stores, discloses, and protects information when you use our websites, applications, messaging services, or security and vehicle intelligence platforms.

This policy applies to services operated by ROVA Solutions, LLC, including but not limited to:

• rova360.com
• rvin.ai
• SMS and MMS intake systems
• Vehicle intelligence and license plate recognition services
• Cloud, mobile, and web applications operated by us
• Surveillance, alerting, and monitoring platforms

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company, builder, property, site, or community name
• License plate numbers submitted through text, forms, or platform input
• Photographs, screenshots, or other attached media
• Support requests, contact form entries, and message content

Information Collected Automatically

We may automatically collect operational and technical data, including:

• IP address
• Browser type and device type
• Operating system
• Pages visited and interaction activity
• Time stamps and event logs
• Camera identifiers, source device identifiers, and system diagnostics

Vehicle and Detection Data

Our systems may collect and store vehicle-related information, including:

• License plate numbers
• Vehicle images
• Time and date of detection
• Location, community, or site identifiers
• Associated metadata from connected cameras or automated systems

3. License Plate Recognition & Image Processing

RVIN.ai and ROVA® may use automated processing tools, including license plate recognition, image analysis, and connected cloud services, to interpret submitted or captured vehicle imagery.

These systems may process or generate:

• Plate text
• Vehicle snapshots or related images
• Timestamps
• Camera or device identifiers
• Detection confidence values and event metadata

4. How We Use Information

We may use collected information to:

• Operate and provide our services
• Process and manage vehicle intelligence events
• Send alerts, confirmations, replies, and service notices
• Support theft deterrence, access monitoring, and site visibility
• Investigate suspicious, unauthorized, or potentially criminal activity
• Improve service accuracy, reliability, and performance
• Maintain records, logs, and administrative systems
• Protect our rights, customers, users, and infrastructure
• Comply with contractual, legal, or regulatory obligations

5. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

Service Providers

We may share data with vendors that support our operations, including providers of:

• Cloud hosting and infrastructure
• Messaging and SMS/MMS delivery
• License plate recognition and image processing
• Storage, analytics, and software support

Authorized Users

Data may be visible to authorized clients, builders, communities, managers, operators, and approved personnel with a legitimate business or operational reason to access relevant records.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law, subpoena, court order, or lawful process
• Respond to lawful requests by government or law enforcement agencies
• Protect the safety, property, rights, and security of users, clients, or the public
• Investigate fraud, misuse, theft, vandalism, trespass, or other security events

6. Data Retention

We retain information for as long as reasonably necessary for operational, contractual, investigative, security, business, and legal purposes. Retention periods may vary depending on customer configuration, legal obligations, internal needs, and the nature of the data.

We may archive, anonymize, or delete data when it is no longer needed.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to help protect information from unauthorized access, disclosure, misuse, loss, or alteration.

No website, network, transmission method, or storage environment is completely secure, and we cannot guarantee absolute security.

8. Your Choices

Depending on applicable law, you may have the ability to:

• Request access to certain personal information we hold
• Request correction of inaccurate information
• Request deletion of certain information where applicable
• Opt out of certain direct communications
• Stop sending messages to our SMS systems at any time

We may need to verify your identity before responding to certain requests.

9. SMS Terms / Consent Disclosure

By providing your phone number to ROVA® or RVIN.ai, or by sending an SMS or MMS message to a number operated by us, you consent to receive conversational messages, automated responses, service-related texts, and operational notifications from us or on our behalf.

Message Types

Messages may include, without limitation:

• Submission confirmations
• Plate intake responses
• Status updates
• Operational notifications
• Service or support communications
• Security-related alerts where applicable

Consent Terms

• Consent to receive text messages is not a condition of purchase.
• Message frequency may vary depending on system usage and account activity.
• Message and data rates may apply based on your wireless carrier plan.
• You are responsible for providing an accurate mobile number and updating it if it changes.

Opt-Out

You may opt out of non-essential SMS communications by replying STOP where supported, or by contacting us directly. After opting out, you may still receive limited transactional or legally required communications where permitted by law.

Help

For assistance, reply HELP where supported or contact us using the contact information below.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

10. Data Request / Law Enforcement Request Policy

ROVA Solutions, LLC d/b/a ROVA® and RVIN.ai may preserve, review, or disclose information in response to lawful requests from law enforcement, government agencies, attorneys, courts, or other parties where required or permitted by applicable law.

How Requests Should Be Submitted

Requests for user or system data should be submitted in writing and should clearly identify the requesting party, legal basis, specific records sought, and relevant date ranges, identifiers, or case references.

Required Process

We may require one or more of the following before producing records:

• Subpoena
• Court order
• Search warrant
• Other valid legal process

Emergency Requests

If a request involves an emergency presenting imminent danger of death, serious physical injury, or other urgent threat, we may review and respond on an expedited basis where legally appropriate.

Preservation Requests

We may honor valid preservation requests for a limited period where legally appropriate, but a preservation request does not require us to disclose records without valid legal process.

Notice

Unless prohibited by law, court order, or investigative necessity, we may choose to notify the affected customer or account holder of a request for their information.

Scope and Limitations

We reserve the right to object to, narrow, reject, or seek clarification for requests that are overly broad, invalid, incomplete, or not legally enforceable.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated “Last Updated” date. Continued use of our websites or services after changes are posted constitutes acceptance of the revised policy.

13. Contact Information